The platform runs smoothly, looks clean, and gives the impression of careful work rather than rushed execution. I’ve won a few times and the money comes through quickly. The graphics are great and the games don’t lag. I’ve been playing here for a month now and I love it! We perform checks on reviews Replied to 83% of negative reviews
If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I have tried to contact the casino repeatedly but had no success. We would like to ask the casino to reply to this complaint.
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We are sorry to hear about the issue with your withdrawal and understand your concern. At the very least, my deposit is refunded, or a partial goodwill payment is made. Did not block me or flag me at any point for being a UK-based player.
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I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. Our secure platform ensures your privacy with encryption, strict security standards, and licensing, providing fair play with verified RNGs.
- There are just new excuses all the time!
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- We really appreciate you taking the time to share your experience.Best regards,Winorio Team
- You can contact the support team via live chat and email.
They are 100% correct and work perfectly at all legitimate online casinos. They rejected withdrawal stole money with crypto deposit and now they threw out of casino without any reason Because, as you probably know, some players claim a casino “won’t pay” simply because they had to wait 48 hours for verification. It says here that the withdrawal time limit is 36 hours and it starts from the moment the kyc account is confirmed, it’s been a week now
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We encourage constructive feedback
We’re glad to hear that you found our support team very good and capable of solving your problem. We are delighted to hear that you enjoy the casino experience and that our customer service met your expectations. We recognize how important transparency, consistency, and respectful communication are, particularly when a player has made a clear decision regarding their account.We encourage you to reach out directly so your concerns can be formally received and addressed through the appropriate channel. Situations involving account status, documentation, and transaction timelines can understandably feel stressful when responses seem delayed or unclear. We understand how exhausting and frustrating this experience has been for you.We regret that your interactions with support and the overall process did not meet your expectations. This raises serious red flags regarding player protection and responsible gambling.
This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. Dear player, I’m sorry to hear about your experience. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? This means that it may take some time before your money appears in your account.
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