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He sought assistance in closing his account and retrieving the deposited funds. The complaint was closed due to the player’s lack of response to inquiries and requests for further communication, which prevented any further investigation or resolution at that time. The player from Morocco faces unjustified rejection of his KYC documents and the delay in his withdrawal. As part of our casino review process, our expert team gathers data regarding customer support options and available languages.
Because of this complaint, we’ve given this casino 667 black points. We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of LuckNation Casino to be mostly fair. All of that, together with other factors considered in our review, has resulted in LuckNation Casino having a Safety Index of 4.6, which is a Low value. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino.
Some features stand out, while a couple of issues could bug you if you’re picky about where you play. Britsino says they process most withdrawals within three days after you verify your account. E-wallet withdrawals usually hit your account faster than old-school bank transfers. You can start playing at Britsino Casino with just €10, which is handy if you’re not keen on dropping a fortune right away. Jump into live roulette, blackjack, or baccarat at tables with all sorts of betting limits.
- Because of these complaints, we’ve given this casino 193 black points in total, out of which 193 come from related casinos.
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- Britsino Casino rolls out a four-part welcome package that can hit up to €2,200 plus 800 free spins across your first four deposits.
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Browse the entire Casino Guru casino database and see all casinos you can choose from. At sistersites.bet, you’ll find all the information you need about sister sites casinos worldwide. The minimum deposit is €10, and most withdrawals are processed within three business days once your account is verified. They all offer similar reliability but have different themes and bonuses.
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- All of that, together with other factors considered in our review, has resulted in LuckNation Casino having a Safety Index of 4.6, which is a Low value.
- Discuss anything related to CryptoCasino.com with other players, share your opinion, or get answers to your questions.
- However, there is currently no User feedback score for this casino.
- We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
- Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings.
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. The player from Poland encountered difficulties withdrawing funds from the casino despite having made a successful deposit and engaged in gameplay. We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
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We perform checks on reviews Best-online-casino-in-poland.com Earn points for every bet you place and redeem them for exclusive rewards like bonus money, free spins, and merchandise! The minimum deposit to redeem the bonus is €20, and wagering requirements apply. With no minimum deposit required, you can start playing right away! Additionally, loyal customers can enjoy recurring rewards, such as cashback offers and reload bonuses.
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The payout are so bad, the bonuses 85 x wagering…. After contacting my bank they said even though it is not a legitimate casino, somewhere in small print will state you can not chase/sue/pursue them so over 2 years I spent 2.5k with 0 chance of winning. As a result, the casino’s decision to uphold the account closure was maintained, britsino casino reviews and no further assistance could be provided in this instance. However, the complaint was rejected due to the player’s lack of response to inquiries from the Complaints Team, which prevented further investigation. Although his ID was accepted, the casino rejected his address verification document twice, which led to issues with his account. The player from Kazakhstan had successfully completed ID and video verification at CryptoCasino.com, but her address confirmation documents were repeatedly rejected without explanation.
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Player complaints submitted about CryptoCasino.com
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The player from Ukraine faced issues withdrawing his 9671 TRX funds, as the casino requested proof of address and continuously rejected his submitted documents without providing specific reasons. The Complaints Team intervened, and after communication with the casino, it was determined that the player could proceed with a withdrawal of her funds even though the account would be closed afterward. The player from Spain has had his account closed after requesting a withdrawal, despite being able to make deposits without issues. The player from Spain reports a violation of responsible gaming rules by CryptoCasino, as his account was permanently self-excluded but later reopened without his consent. Based on the categorization we use, this makes it one of smaller online casinos. Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience.
Player demands resolution for KYC rejection and withdrawal delay.
The bonus scheme is designed to recognize and appreciate players’ loyalty, with each successive deposit offering a new opportunity for rewards. What sets Britsino Casino apart from other online casinos is its dedication to rewarding regular play. These incentives not only boost player morale but also encourage them to continue exploring the casino’s vast library of games.
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A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others. The casino’s Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings.
These folks manage a handful of casino brands and, honestly, they’ve been around long enough to build up some credibility. Britsino Casino runs under Dama N.V., a name that’s popped up plenty in the online gambling world. Britsino keeps its support lines open 24/7, so you can ping them on live chat or email whenever you need.
The Complaints Team had attempted to contact the casino multiple times for resolution but received no response. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at LuckNation Casino, account management, withdrawal process, etc. During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.
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LuckNation Casino scored Low Safety Index of 4.6, implying a deficiency in fairness and safety as per our evaluation standards. Learn about Trustpilot’s review process. Anyone can write a Trustpilot review.
The player from Ireland faced difficulties withdrawing 1,500 GBP from the casino, while a total of 2,865 GBP was owed to him. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs. Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.